Learning and teaching space support services

Service summary

Scheduled and on-call technical support in teaching spaces for teaching staff, other Monash University staff and off-campus hirers.
Daily operational checks on all educational technology equipment in teaching spaces and perform first line maintenance when necessary.
Weekly maintenance check of all educational technology equipment and teaching space operating systems, report any equipment or operating faults to the Technical Support Unit.
Reports of any lighting, seating and building problems to the Facilities and Services Division.
Audiovisual support to off-campus hirers of Monash facilities.

Supply and setup of educational technology equipment as requested by teaching staff and other departments within the university.
Demonstrations of the operations of equipment to ensure untroubled operation by the user.
Assistance for teaching staff and other users to interface their equipment with equipment supplied by the Teaching Facilities Support Unit.
Electronic scanning of multiple choice answer sheets
Daily checking and service, if required, of educational audiovisual equipment
Provide on-call assistance for lecturers using audiovisual equipment in teaching spaces
Support for teleteaching (educational videoconferencing) across campuses
Design and installation of audiovisual teaching aids across campuses
Advice on the technical requirements of teaching aids
Computer and educational audiovisual facilities in teaching spaces
Support for videoconferencing facilities.

The opportunity to gain familiarity and competency in the operation of educational technology equipment and teaching space operating systems via training.
- This training is usually given on a one-on-one basis and is available both before and during semester.