| Target Audience /Stakeholder Group |
Available communication channels |
Contact |
| ITS Service Desk |
Public website - submit request |
http://www.its.monash.edu.au/contact/servicedesk.html |
Email – Service Desk mailing list |
servicedesk-l@its.monash.edu.au |
In person briefing |
Sally Awad, ITS Service Desk |
| Email - Downtime /Change notices list |
downtime-l@its.monash.edu.au |
Instant messaging – Jabber |
Leon Troeth, Identity and Messaging Services |
Email – ICCT/TWP mailing list |
twp-l@its.monash.edu.au |
Electronic newsletter (News bITS) |
Claire Nicholls, ITS Client Communications |
| Public website – reference documentation |
http://www.its.monash.edu.au/contact/servicedesk.html |
| Intranet – reference documentation |
http://www.its.monash.edu.au/its_only/client/helpdesks |
| ITS Managers |
Email - ITS managers list |
its-mgr-l@its.monash.edu.au |
| In person briefing - ITS Managers group meeting |
Dennis Wheeler, Office of CIO |
| In person briefing - IT Managers Forum |
Dennis Wheeler, Office of CIO |
Electronic newsletter (News bITS) |
Claire Nicholls, ITS Client Communications |
Email – ICCT/TWP mailing list |
twp-l@its.monash.edu.au |
| Public website – reference documentation |
http://www.its.monash.edu.au |
| Intranet – reference documentation |
http://www.its.monash.edu.au/its_only |
Email - ITS staff list |
its-l@its.monash.edu.au |
| ITS staff |
Electronic newsletter (News bITS) |
Claire Nicholls |
| Email – ICCT/TWP mailing list |
twp-l@its.monash.edu.au |
| Public website – reference documentation |
http://www.its.monash.edu.au |
| Intranet – reference documentation |
http://www.its.monash.edu.au/its_only |
| ITS general staff meetings (2 x a year) |
tba |
IT Managers (faculty) |
Email |
it-mgr-forum-l@general.monash.edu.au |
In person - IT Managers Forum |
Dennis Wheeler, Office of CIO |
Email - Downtime /Change notices list |
downtime-l@its.monash.edu.au |
Electronic newsletter (News bITS) |
Claire Nicholls, ITS Client Communications |
Email – ICCT/TWP mailing list |
twp-l@its.monash.edu.au |
| Strategic Planning Conference |
Byron Kirby, Information Management and Strategic Planning |
Operational planning Conference |
Byron Kirby, Information Management and Strategic Planning |
Public website – reference documentation |
http://www.its.monash.edu.au |
Email – Lab Managers mailing list |
complabmgrgrp-l@its.monash.edu.au |
| IT Support staff (faculty) |
In person briefing - Lab Managers Forum |
Ed Sheaf, Enterprise Workstation Services |
| Email – ICCT/TWP mailing list |
twp-l@its.monash.edu.au |
| In person briefing - ICCT meetings or online forum |
http://www.monash.edu.au/groups/twp |
| Email - Downtime/Change notices list |
downtime-l@its.monash.edu.au |
| Electronic newsletter (News bITS) |
Claire Nicholls, ITS Client Communications |
| Public website – reference documentation |
http://www.its.monash.edu.au |
End users – students |
Computer Resources Guide |
Claire Nicholls, ITS Client Communications |
Global email |
Claire Nicholls, ITS Client Communications |
| Public website – reference documentation |
http://www.its.monash.edu.au/students |
Global email |
Claire Nicholls, ITS Client Communications |
| End users – staff |
Monash Memo - Notices Bulletin |
Claire Nicholls |
| IT status alert |
Contact: Service Desk |
| Public website – reference documentation |
http://www.its.monash.edu.au/staff |
Faculty management |
Email |
Contact: Claire Nicholls (for list) |
In person briefing - Faculty manager meetings (2x year) |
tba |
Strategic Planning Conference |
tba |
Project Steering Committees |
Face-to-face briefing - Project meeting |
tba |
Email |
project.office@its.monash.edu.au |
Public website – project reference documentation |
http://www.its.monash.edu.au/staff/projects |
| Project stakeholders |
Public website – project reference documentation |
http://www.its.monash.edu.au/staff/projects |
