| Channel name |
Channel type |
Frequency |
Communications Objective |
Target Audience/ Stakeholder Group |
Contact name for publishing |
| News bITS |
Online newsletter |
Monthly |
Semi-technical
Useful to communicate updates of projects or new services/changes to service.
Not to be relied on as only source of communication to technical staff
|
 |
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
 |
All Monash staff |
|
All Monash students |
|
Claire Nicholls |
| Monash Memo |
Online newsletter |
Weekly |
Non-technical
Useful to communicate the introduction of new services / changes to service to all Monash staff. Must have a major university focus.
150 words maximum articles
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Claire Nicholls
(All Memo articles must be approved by ITS Executive Director and Advancement so Memo articles MUST be managed by Client Communications)
|
| Global all staff email |
Email |
As needed |
Non-technical
Email to all Monash staff on all campuses.
This channel is becoming more limited and is mainly used for urgent communications.
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Claire Nicholls or Margo Hellyer |
| Service Desk email
servicedesk-l@
its.monash.edu.au
|
Email |
As needed |
Semi-technical / technical
Email to all ITS Service Desk staff on all Australian campuses
May include reference to technical info on the web, some FAQs, etc/
Useful to alert the Service Desk so they can be prepared for queries relating to new / changed service.
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Service manager who is responsible for change |
| ITS email
its-l@
its.monash.edu.au
|
Email |
As needed |
Semi-technical / technical
Email to all ITS staff on all campuses
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Service manager who is responsible for change |
| ICCT/TWP email
twp-l@
its.monash.edu.au
|
Email |
As needed |
Semi-technical / technical
Email to most technical staff on all campuses.
Useful to keep ICCT informed of service changes, project updates etc.
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Service manager who is responsible for change |
| ICCT/ TWP meetings |
Face-to-face meeting |
Monthly
(last Thurs of each month)
|
Semi-technical / technical
Communications usually take the form of presentations to the group.
Should not be relied upon for communication to all TWP. Should be followed up with an email to twp-l
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Ruth Kennedy |
| ITS Managers Group |
Face-to-face meeting |
Monthly
(first Tues of each month)
|
Semi-technical / technical
Communications usually take the form of presentations to the group.
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Dennis Wheeler |
| ITS Managers email
its-mgr-l@
its.monash.edu.au
|
Email |
As needed |
Semi-technical / technical
Email to all ITS managers on all campuses
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Service manager who is responsible for change |
| IT Managers Forum |
Face-to-face meeting |
Every 2 months |
Semi-technical / technical
Communications take the form of presentations to the group.
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Dennis Wheeler |
| IT Managers email
it-mgr-forum-l@
general.monash.edu.au
|
Email |
As needed |
Semi-technical / technical |
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Dennis Wheeler |
| Lab managers meeting |
Face-to-face meeting |
Monthly |
Semi-technical / technical
Communications take the form of presentations to the group.
Does not reach all IT Managers – only computer lab managers
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Ed Sheaf |
| Lab managers email
complabmgrgrp-l@
its.monash.edu.au
|
Email |
As needed |
Semi-technical / technical
Does not reach all IT Managers – only computer lab managers
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Service manager who is responsible for change |
| ITS website
www.its.monash.edu.au
|
Website |
As needed |
Semi-technical / non-technical
Use the Spotlight section on the ITS homepage to publicise new service.
Should be used as an supplementary channel – not only channel of communication
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Claire Nicholls |
| Monash IT and computer resources |
Printed handout |
Annually (drafted Nov) |
Non-technical.
Useful to introduce services to students
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Claire Nicholls |
| Posters in labs |
Printed posters |
As needed |
Non-technical.
Useful to introduce services to students
|
|
ITS Service Desk |
|
All ITS |
|
ITS Managers |
|
IT Managers |
|
iCCT |
|
All Monash staff |
|
All Monash students |
|
Claire Nicholls |
