Frequently Asked Questions (FAQs)

Welcome to questions and answers relating to the suite of collaboration tools being delivered to staff across Monash.

These questions and answers are designed to address user-specific issues such as how migration to the new collaboration tools will affect how you work. Features of the new tools are explained in greater depth and our answers have been formulated taking into consideration user suggestions and feedback.

The most frequently asked questions and answers have been categorised and can be viewed by clicking on the following links.

FAQs by category:

• Migration - including all you need to know about conversion to Lotus Notes
• Monash Messaging (Lotus Notes)
• Monash Phone
• Monash Fax
• Monash e-Meeting (Lotus Sametime)
• Monash Teamspace (Lotus Quickr)

Staff with technical issues are advised to contact their local IT support staff or the ITS Service Desk.

If you're not able to find the answer you're after, please email your enquiry to: communicate@its.monash.edu.au.